6.6 Highlight Bill Segment Exceptions

Reference: Manage Loan Charges Process Model - Page 4 for the associated business process diagram.

Group:

•	Create Bill Segment

•	Freeze Bill Segment

•	Batch Billing

Actor/Role: CC&B

Description: If a Bill Segment cannot be created, CC&B creates a Bill Segment in “error” status with a message can be analyzed by a CSR or Authorized User.

Typically errors are caused by missing or incomplete data. The error may be reviewed at this time or not. Data may be changed before Batch Billing next runs. When the Batch Billing process next runs, it deletes all “error” Bill Segments and attempts to recreate them. It continues this throughout the Bill window. If a Bill Segments is in error at the end of the Bill window, a user must intervene and fix them. If the Bill Segments is still in error when the cycle's next window opens, a Billing error is generated. This step can be executed from batch only.

Process Names

•

Billing